Questions, answered.

Send a reseller enquiry with your country, expected customer volume and preferred credit quantity. Ask for the available panel options, a written quotation and onboarding details before placing an order.

Credits are the balance used for eligible activations or renewals in a reseller panel. The amount deducted depends on the provider’s current rules and the selected duration. Confirm the conversion table before buying.

The packages shown are quantities for quotation enquiries. Current rates, minimum orders, currency, payment options and availability are confirmed in writing.

Ask whether a test account is currently available and confirm its duration, supported devices and limitations. A trial is not guaranteed.

Setup depends on the chosen player, the device model and the account’s login method. Review the setup guide and confirm compatibility before promising a customer a specific device.

You need a compatible 4K display and player, a suitable connection and a source that provides 4K. The Neo4K brand name does not mean every stream is available in 4K.

Use the Contact form and include the device model, player name and a brief description of the issue. Never include passwords or payment details.

Read the Terms and Refund Policy pages. Ask for the applicable written order conditions before paying or requesting activation.