Get the device setup right.

Choose a compatible player, check your login method and test the connection before customer handover.

Original silver television and streaming box with flowing orange and gold light

Before you install

  • Identify the exact device model and operating system
  • Confirm the recommended player and supported login method
  • Check any separate player licence or activation fee
  • Use the account details supplied for an approved order
  • Keep credentials private and enter them only in the intended player

Android & Fire TV

Use the official app store where possible. Confirm the correct player for your Android phone, tablet, TV box or Fire TV device.

Check the player name and publisher before installation. If an app is unavailable in your device’s store, ask for the provider’s verified installation instructions.

Open the player and choose the login method specified in your onboarding details. Enter the supplied server address, username and password, or playlist information, as applicable.

Try an available stream and confirm audio, picture and navigation. If it fails, check the login details and internet connection before changing settings.

Samsung & LG Smart TVs

App availability depends on the television model, operating system and region. Confirm compatibility before purchasing a separate player licence.

Search the television’s official app store for the recommended player. Verify the app name and its device requirements.

Some TV players use an app-specific device identifier or activation process. Follow the player’s official instructions and the provider’s supplied account details.

Restart the app if required, load the account and check playback. Keep a record of the app name and setup method for future renewals.

Apple devices & Windows

Choose a player available for your operating system. Confirm that it supports the supplied account format.

Use the App Store, Microsoft Store or the player’s verified website. Avoid downloads that cannot be traced to the intended publisher.

Enter the account or playlist details in the player’s appropriate fields. Refresh the content list if the player requests it.

If picture or sound is missing, check the player documentation for supported formats and playback settings. Device and source support determine available quality.

Neo4K player guide

Having trouble connecting?

Check the basics

  • Internet connection and local network
  • Server address spelling and protocol
  • Username, password and account validity
  • Permitted connection count
  • Player compatibility with the login method

Send useful details

Include your device model, player name and the exact error text. Share screenshots with credentials hidden.

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